Your experience means everything to us.
From the moment you walk through our doors – as a patient or visitor – you can tell that everything we do is centered around you. Our expert, experienced team of healthcare professionals has your ultimate health, comfort and well-being in mind.
Right from the start, we want to share everything you need to know about our visitor policies, patient portal, free internet access, and dining services. Whether it’s help with directions or self-guided tours of our hospital facilities and grounds, we want you to know your way around. Our Pawnee Valley Community hospital staff is here with you, helping to make your time with us everything it should be.
Our Chaplain Services and our Chapel are here for your spiritual needs, and assistance is always available with advance directives or medical records, as well as guidance in understanding patient rights and responsibilities. Our hospital volunteers are on hand to help you, and our gift shop is here to delight you.
At Pawnee Valley Community Hospital, we strive to provide you with the best experience possible – because your experience really does mean everything to us.
Visiting Hours
Our visiting hours are from 8:00 am to 8:00 pm daily.
Internet Access
Patients and visitors at Pawnee Valley Community Hospital have access to high-speed internet in the hospital and on the hospital grounds.
Chapel and Chaplain Services
Hospital chaplains are specially trained spiritual and pastoral care providers who are experienced and sensitive to the needs of patients and family members in a hospital or clinical care setting.
Our Pastoral Care service at Pawnee Valley Community Hospital seeks to share in the patient’s spiritual care, offering compassion and support, and the healing power of God to patients, their families, and hospital Associates. Pastoral Care is an integral part of our healthcare team’s mission to provide quality patient care.
Studies have shown that spiritual health and pastoral care are connected to physical health. Being in the hospital can be a challenging time for most people. No matter whether you are the patient, or someone who loves the patient, it is healthy to reach out for support when you need it. The goal of our chaplaincy program is to offer spiritual support, inspiration, compassion and hope to people from all walks of life and any faith during their stay at Pawnee Valley Community Hospital.
Hospital chaplains offer a variety of services as requested, including:
- Discussion of ethical issues
- Shared prayer
- Spiritual counseling
- Contacting home congregations and/or clerical personnel as requested by patient
- Pastoral involvement with hospice
- Assistance with advance directive, living will or durable power of attorney for health care decisions
- Connecting you with community resources
- Providing guidance when you are confused or need help
- Helping you renew a lapsed or damaged relationship with a loved one
- Encouraging you when you are discouraged
- Sacramental ministry (e.g., connecting you with a source to provide communion or the Sacrament of the Sick)
- Simply providing a listening ear
Chaplains always strive to be sensitive to individual differences and different spiritual practices. It is their goal to encourage a peaceful, healing environment for the patients they serve.
We can reach out to your community church or faith group – and If you are not currently affiliated with a congregation, we can connect you with community faith resources of your choice. We have volunteer representatives from most major world religions available to meet the faith needs of our patients from various cultures.
Contacting a Chaplain
In-house Chaplains are available 8:00 am – 5:00 pm Monday – Friday for patients, their families, and staff who seek spiritual care. During these pastoral care hours, you may reach our chaplain services directly at 620-285-3161.
If you would like to contact a chaplain outside of business hours, ask your nurse or dial 0 from your hospital room. We seek to accommodate chaplain requests 24/7, 365 days a year, as needed.
Our Chapel
The Pawnee Valley Community Hospital chapel is located between our Emergency Department and Acute Care area. It is a sacred space available for prayer and reflection. Our healing garden is also available.
Dining at Pawnee Valley Community Hospital
Our dining services at Pawnee Valley Community Hospital offer a variety of food and beverage items including, a salad bar. Hot food items and beverages are available to patients, visitors, and associates in our cafeteria as listed below:
Cafeteria Hours
Monday – Friday
7:30 am – 1:00 pm
2:00 pm – 4:00 pm
Tuesday – Friday
Hot Breakfast Available 7:30 am – 9:00 am
Hot Lunch Available 11:00 am – 1:00 pm
Grab & Go 2:00 – 4:00 pm
Coffee, tea, and infused water available free of charge to patients and visitors. Coffee is available 24 hours a day, and tea and water are available in the cafeteria from 7:30 am to 4:00 pm.
Our cafeteria associates are happy to assist you with your purchase. Purchases may be made with cash, checks, debit, and credit cards.
Vending items are available 24 hours a day (located in the ER Waiting Room). Some of the vending items available include:
- Soft drinks
- Juice
- Water
Guest Trays
Guest trays consisting of soup or salad, one entree, a dessert and beverage are available for patient guests at a cost of $6.00. Credit cards, checks, and cash are accepted. The hostess will process the payment when the tray is delivered.
For patient and guest trays, please ask your nurse and they will contact the cafeteria.
Our Gift Shop
The Gift Shop located in Pawnee Valley Community Hospital offers a variety of gift items for patients and visitors, including:
- Baby Gifts
- Balloons
- Candy
- Cards
- Collectible Items
- Figurines
- Film
- Flowers
- Get Well Gifts
- Holiday Items
- Kansas Products
- Personalized Gift Baskets
- Stuffed Animals
The Gift Shop is staffed by our hospital volunteers from the PVCH Auxiliary. Some shifts may not be covered due to volunteer availability, but in general, Gift Shop hours are Monday-Friday 8:00 a.m. to 4:00 p.m.
Our Gift Shop volunteers are happy to assist you with your purchase. Purchases may be made with cash, checks, and Chamber Bucks.
All proceeds from Gift Shop purchases benefit special projects at Pawnee Valley Community Hospital.
Medical Records
Pawnee Valley Community Hospital is happy to provide a copy of your medical records for follow-up care, insurance purposes or your own use. There is no charge for release of medical records.
To request a copy of your medical records, mail, fax or bring a completed Authorization Form to:
Medical Records Department
Pawnee Valley Community Hospital
923 Carroll Ave.
Larned, KS 67550
Fax Number: 620-285-8603
Please allow a minimum of two (2) business days for requests to be processed. For more information, you can reach us at 620-285-8869.
Your Patient Portal
My Pawnee Valley Community Hospital Patient Portal gives you direct online access to portions of your electronic medical record where your health care provider stores your health information.
My Pawnee Valley Community Hospital Patient Portal
Web Accessibility Patient Portal
Your diagnostic test results, appointment information, prescription medications, immunizations, and more are all securely stored in this electronic record for quick retrieval. My Pawnee Valley Community Hospital patient portal shows you that same information – so you see what your provider sees!
My Pawnee Valley Community Hospital Patient Portal also provides new, convenient methods of communication with your provider’s office. Send messages and schedule/cancel appointments (where applicable) – all online.
How to enroll in My Pawnee Valley Community Hospital Patient Portal:
The next time you have an appointment, you will be asked if you would like to sign up for the patient portal. You will be asked to sign an authorization/enrollment form. You can print the enrollment form for self-enrollment in the portal and bring it with you to your next clinic or hospital visit. You can also call 785-623-5151 to enroll in the patient portal over the phone.
Once your account is created, you will receive an email message with instructions for setting up your patient portal log in ID, password, and security question.
Your Pawnee Valley Community Hospital Patient Portal is hosted through the HaysMed Patient Portal system. If you have questions or problems using the portal, you can call 785-623-5151 or email us at patientportal@haysmed.com.
Why is Open Access Important to Patients?
Open access to your medical record is a way for you to become more informed and involved in your care. Pawnee Valley Community Hospital invites you to review your visit notes written by your doctor, nurse or other clinicians involved in your care through our convenient patient portal.
Having the chance to read and discuss clinic visit notes with your physician or family member can help you take better control of your health and health care. Patients with access to their doctors’ notes feel more in control of their care and gain a better understanding of their health. Chances are that you will have a better recall of your care plan and you are also more likely to take your medications as prescribed.
Portal Information for Minor Patients Age 0-11 Years Old
For access to a minor patient’s Patient Portal, a parent or legal guardian may be granted full access until the minor reaches age twelve (12). On the patient’s twelfth (12th) birthday, the parent or legal guardian’s access will automatically be terminated.
The parent or legal guardian may sign up for proxy access at the child’s next appointment or by calling 785-623-5151. A minor child age 12-17 years old may grant their parent or legal guardian proxy access by completing the form: Patient Portal Proxy Access Request for Minor patients (complete page 1 and section A).
Proxy Access
A proxy is a person who can access another patient’s Patient Portal account information as if they were the patient. A proxy can be any one of the following:
- Parent of a child age 12-17 years old
- Spouse
- Caregiver
- Child
- Legal Guardian
An adult patient can request proxy access for another individual by completing the form entitled Patient Portal Proxy Access Request for Adult Patients. Legal guardians or caregivers to adults with diminished capacity can request proxy access using the same form. Appropriate legal documentation verifying the relationship of the proxy to the patient must be provided.
A minor child age 12-17 years old may grant their parent or legal guardian proxy access by completing the form entitled Patient Portal Proxy Access Request for Minor Patients. The minor, age 12-17 years, must complete page 1 and Part B to authorize proxy access.
Revoking Proxy Access
At any time, a patient may request to revoke proxy access previously granted. The Proxy Access Revocation Request can be completed and returned to the hospital or clinic. The request may also be completed over the phone by calling 785-623-5151.
Patient Rights and Responsibilities
The basic rights of Patients, including neonates, adolescents and/or guardians, for independence of expression, decision, actions, and concern of personal dignity and human relationships shall be respected and observed by all hospital staff. Reasonable and responsible behavior on the parts of Patients, their Relatives, and Friends is expected at all times.
Patient Rights
Pawnee Valley Community Hospital and the medical staff have adopted the following statement of patient rights. This list shall include but not be limited to the patient’s right to:
- Receive a written statement of his/her rights as a patient in advance of, or when discontinuing, the provision of care. The patient may appoint a representative to receive this information should he/she so desire;
- Exercise these rights without regard to sex or cultural, economic, educational or religious background or the source of payment for care;
- Considerate and respectful care, provided in a safe and secure environment, free from all forms of abuse or harassment;
- Remain free from seclusion or restraints of any form that are not medically necessary and are used as a means of coercion, discipline, convenience, or retaliation by staff;
- Be provided with the name of the physician who has primary responsibility for coordinating his/her care and the names and professional relationships of other physicians and healthcare providers who will see him/her;
- Receive information from his/her physician about his/her illness, his/her course of treatment and his/her prospects for recovery in terms that he/she can understand.
- Receive as much information about any proposed treatment or procedure as he/she may need in order to give informed consent or to refuse the course of treatment. Except in emergencies, this information shall include a description of the procedure of treatment, the medically significant risks involved in the treatment, alternate course of treatment or non-treatment and the risks involved in each and to know the professional status of the person who will carry out the procedure or treatment;
- Participate in the development and implementation of his/her plan of care personally or by his/her representative, and actively participate in decisions regarding his/her medical care. To the extent permitted by law, this includes the right to request and /or refuse treatment;
- Formulate advance directives regarding his/her healthcare, and have hospital staff and practitioners who provide care in the hospital comply with these directives (to the extent provided by state laws and regulations);
- Send and/or receive visitors, mail, telephone calls or other forms of communication with restriction. If restrictions are required for therapeutic reasons, the patient and/or family will be informed of the rationale for restrictions;
- Have his/her family representative, and/or personal physician notified promptly of his/her admission to the hospital;
- Be provided with full consideration of privacy concerning his/her medical care program. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. The patient has the right to be advised as to the reason for the presence of any individual involved in his/her healthcare;
- Confidential treatment of all communications and records pertaining to his/her care and his/her stay in the hospital. His/her written permission will be obtained before his/her medical records can be made available to anyone not directly concerned with his/her care;
- Access information contained in his/her medical record within a reasonable time frame (usually within 48 hours of request);
- Be provided with reasonable responses to any reasonable request he/she may make for service within the hospital’s capacity, it’s stated vision, and applicable law and regulations;
- Leave the hospital even against the advice of his/her physician;
- Expect reasonable continuity of care and to know in advance the time and location of appointment as well as the physician providing the care;
- Be advised of the hospital grievance process, should he/she wish to communicate a concern regarding the quality of the care he/she receives or if he/she feels determined the discharge date is premature. Notification of the grievance process includes: Whom to contact to file a grievance, and that he/she will be provided with a written notice of the grievance determination that contains the name of the hospital contact person, the steps taken on his/her behalf to investigate, the results of the grievance and the grievance completion date;
- Be advised if a hospital/personal physician proposes to engage in or perform human experimentation affecting his/her care or treatment. The patient has the right to refuse to participate in such research projects;
- Be informed by his/her physician or a delegate of his/her physician of the continuing healthcare requirements following his/her discharge from the hospital.
- Be advised that with the patient’s permission, family members are encouraged to participate in care decisions;
- If the patient has the legal capacity to exercise his/her rights, the patient has the right to exclude any or all family members from participating in his/her care decisions.
- Examine and receive an explanation of his/her bill regardless of the source of payment
- Know which hospital rules and policies apply to his/her conduct while a patient;
- Have all patients’ rights apply to the person who may have legal responsibility to make decisions regarding medical care on behalf of the patient
- Be provided with information necessary to enable him/her to make treatment decisions that reflect his/her wishes and that they will be supported by hospital personnel;
- Have clinical decisions concerning his/her care to be based solely on identified healthcare needs, without regard to the cost of the services or treatment or the patient’s ability to pay;
- To optimize comfort and dignity through treatment as desired by the patient or surrogate decision maker and acknowledgement of the psychosocial and spiritual concerns of the patients and family regarding dying and the expression of grief by the patient and family;
- Participate in the consideration of ethical issues by the Pawnee Valley Community Hospital Bioethics Committee that arise in the care of the patient;
- Be transferred to another facility when medically permissible;
- Arrange payment of the portion of his/her bill not paid by third party coverage.
- Has the right to access protective services;
- Except appropriate assessment and management of pain;
- Be advised of pastoral care/spiritual services;
Patient Responsibilities
The care a patient receives depends on the patient himself. Therefore, in addition to these rights, a patient has certain responsibilities. These responsibilities should be presented to the patient in the spirit of mutual trust and respect. The patient has the responsibility to:
- Provide accurate and complete information concerning his/her present complaints, past illnesses and hospitalization, and other matters relating to his/her health;
- Report unexpected changes in his/her condition to the responsible practitioner;
- Be responsible for making it known whether he/she clearly comprehends the course of his/her medical treatment and what is expected of him/her;
- Be responsible for keeping appointments and for notifying the hospital or physician when he/she is unable to do so;
- Be responsible for following hospital policies and procedures;
- Be responsible for being considerate of the rights of other patients and hospital personnel;
- Assist in the control of noise and the number of visitors;
- The patient is responsible for assuring that the financial obligations of his/her hospital care are fulfilled as promptly as possible;
- Inform hospital administration of any complaint or concern he/she may have regarding the delivery of quality of healthcare;
- If the patient has Advance Directives, it is the patient’s responsibility or that of his/her representative to present the Advance Directive to Pawnee Valley Community Hospital staff.
Visitor Policy
Visitation Reminders
- Patients and visitors must use the Front Entrance Monday through Friday from 6:00 a.m. – 5:00 p.m. for access.
- Evenings until 8:00 p.m. and weekends from 8:00 a.m. to 8:00 p.m., patients and visitors must use the After Hours Entrance.
- Only emergency room patients and visitors enter through the Emergency Department entrance, open 24 hours a day, 7 days a week.
- Visitors under age 12 should be accompanied by an adult at all times.
Masking Guidelines
As we work together to preserve health and safety for our health system and communities, we require all patients, visitors and staff to wear masks. As we work together to preserve the health and safety of our community, we strongly recommend all patients, visitors, and staff to please wear a mask if you answer yes to any of the following.
- Have you been clinically diagnosed with COVID-19?
- Have you been in close contact with anyone who has tested positive for COVID-19 in the last 14 days (home or laboratory confirmed)?
- Have you had any of the following symptoms in the past 3 days:
- Temperature > 100.0F
- Muscle aches and chills
- Cough, shortness of breath or chest tightness
- Loss of sense of smell
- Sore throat
- Persistent headache
- Diarrhea, vomiting and abdominal pain
- Runny nose or sneezing
We’re commonly asked the following questions, and we hope the responses help everyone understand the value of wearing masks to protect each other.
Who is not required to wear a mask? Masks should not be placed on children younger than 2 years of age, anyone who has trouble breathing, or anyone who is unconscious, incapacitated or otherwise unable to remove the cover without assistance.
How do I use a mask properly? The mask should cover your nose and chin. It should fit snugly but comfortably and should not restrict your breathing. It should be secured with ear loops or ties. You should handle the mask only by the ear loops or ties when removing and should be careful not to touch your eyes, nose, mouth, or face while removing. Cloth masks should be laundered between uses.
Where can I find more information on masks and COVID-19 in general? Visit the Centers for Disease Control and Prevention (CDC) website for the latest information and recommendations.